Support Ops Specialist, Support Operations (Level 3)

Logistik, försäljning och verksamhet · HR och administration · Administrativt stöd

I korthet

Amazon is looking for a Support Ops Specialist for its Fulfillment by Amazon (FBA) Support Operations site in Bangalore. The role involves assisting sellers with financial and inventory-related inquiries in a contact center environment, focusing on deep dives and root cause resolution. This is a full-time, on-site position requiring customer service experience and proficiency in Microsoft Office.

Ansvarsområden

Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
Achieving weekly productivity and quality targets.

Krav

Completed graduation (any stream)
1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience in payments or e-commerce
Willing to work from office

Önskade kvalifikationer

High school diploma or equivalent

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Färdigheter

Microsoft Office

#Support Operations#Fulfillment by Amazon#Machine Learning Data associates#E-commerce#Customer Service#Microsoft Office#English

Om Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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