Solution Technical Engineer - RAN

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Nätverksadministration

I korthet

We are seeking a Technical Solution Engineer for our RAN Global Support team in Noida, India. You will provide expert product support, resolve complex customer issues, and collaborate with global teams on RAN and telecom technologies, automation, and AI. This role requires experience in RAN software support and troubleshooting, strong knowledge of 5G RAN architecture, and protocol analysis skills.

Ansvarsområden

Provide expert product support and act as a final technical escalation point.
Resolve complex customer issues to stabilize and optimize customer networks.
Analyze and find suitable solutions for issues reported by customers.
Gather data and information about specific problems reported to Ericsson.
Work with assigned tickets using support tools according to global support processes.
Collaborate and communicate in an international environment with colleagues, customers, and suppliers.
Provide solutions to customer problems according to established processes and contracted Service Level Agreements.
Handle additional contracted services like pre-emptive and software updates.

Krav

RAN Level / Level-3 Support Experience Required.
Minimum 3-4 years of Experience in RAN Software Support/Troubleshooting.
Strong Knowledge of 5G RAN, NR NSA, NR SA and ESS RAN and Core Network Architecture.
Strong understanding of RAN Protocols and Procedures.
Competence in Analyzing L3, L2 and Physical layer traces and Error.
Competent in developing quick understanding of New 5G Features and Functionality.
Basic Knowledge about 5G core and EPC Functionalities.
Basic Understanding RAN tuning and Optimization techniques.

Förmåner

Outstanding opportunity to use your skills and imagination.
Build solutions never seen before.
Be challenged in a team of diverse innovators.
Opportunities to deepen technical expertise through continuous learning and teamwork.
Hands-on exposure to RAN and telecom technologies, automation, and AI.
Opportunity to understand New 5G Features and Functionality.

Färdigheter

5G RANNR NSANR SAESS RANRAN ProtocolsL3 AnalysisL2 AnalysisPhysical Layer Analysis5G coreEPCRAN tuningRAN optimization

#RAN#5G#Noida#India#Technical Support#Solution Engineer

Om Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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