Solution Architect - Domain ITSM

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling

I korthet

As a Solution Architect for ITSM within the ServiceNow domain, you will define the architectural direction and roadmap for a global industrial technology organization. This role involves translating business needs into technical solutions, ensuring platform quality, and guiding the adoption of AI and automation.

Ansvarsområden

Define the target architecture and architectural roadmap for the ITSM domain.
Make strategic technology decisions balancing capability, maintainability, and cost.
Champion an out-of-the-box-first approach and challenge unnecessary customization.
Review designs, code, and implementation approaches to safeguard platform quality.
Lead platform health, upgrade readiness, and technical debt initiatives.
Guide engineers and implementation partners, preparing the platform for AI-driven capabilities, automation, and autonomous operations.

Krav

Extensive experience in designing enterprise-scale solutions within ServiceNow or a similar platform.
Strong knowledge of ITSM processes and related capabilities (Service Catalogue, Employee Center, Virtual Agent, Knowledge Management, Predictive Intelligence).
Experience driving platform transformation and reducing technical debt.
Solid understanding of platform governance, quality controls, and lifecycle management.
Ability to develop cost estimates and explain technical and commercial impacts.
Relevant academic background, or equivalent experience, in IT operations or service management.
Ability to communicate comfortably in English.

Önskade kvalifikationer

ServiceNow CSA and CIS-ITSM certifications are beneficial.
CMA or CTA certification, or a clear path towards CTA, is considered an advantage.
Comfortable challenging non-standard solutions.
Ability to balance immediate needs with the platform’s long-term direction.
Effective collaboration across the organization.
Clear communication with both technical and non-technical stakeholders.

Förmåner

Based in Sandviken or Stockholm.
Structured and curious work environment.
Opportunity to work in a tech-driven, innovative, and entrepreneurial company.
Commitment to diversity and inclusion.
Investment in supporting each other, learning together, and celebrating differences.

Färdigheter

ServiceNowITSMService CatalogueVirtual AgentEmployee CenterKnowledge ManagementPredictive IntelligenceAIAutomation

#ITSM#ServiceNow#Solution Architect#Architecture#IT Service Management#Platform#Technical Lead

Om Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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