Services Business Process Analyst

Logistik, försäljning och verksamhet · Verksamhetsanalys

I korthet

The Services Business Process Analyst will lead the ongoing management and improvement of Global Services processes across the entire lifecycle, from sales and renewals through delivery, support, and retirement. This role offers continuous ownership of process performance, requiring strong analytical rigor and a focus on measurable results.

Ansvarsområden

Own the process governance framework for Global Services, including the process inventory, standards, decision rights, and review cadence.
Document and maintain all Services processes, including process maps, SOPs, work instructions, and role definitions.
Partner with Services leadership and process owners to build and prioritize the process improvement roadmap.
Define the end-to-end process architecture across the Services lifecycle, including roles, handoffs, controls, and system requirements.
Drive improvements to sales, renewal, and delivery processes across all channels.
Set lifecycle management standards for services from launch to retirement.
Liaise with IT, translating business needs into system and infrastructure requirements.
Lead root-cause analysis for complex, cross-functional process issues.
Define and track process performance measures, report results to leadership, and use data to guide improvement decisions.
Lead change management and adoption through training, targeted communications, and coaching.
Identify and develop Subject Matter Experts across the organization to capture feedback and provide first-level support.

Krav

Bachelor’s degree in Business, Engineering, Operations, Information Systems, or a related field, or equivalent practical experience.
7+ years of experience in business process management, operational excellence, business analysis, service operations, or continuous improvement.
Demonstrated experience mapping and improving end-to-end processes that cross functions and systems.
Experience defining business requirements and partnering with IT on process and system changes.
Strong facilitation, documentation, problem-solving, and change adoption skills.
English language proficiency with effective oral and written communication skills.

Önskade kvalifikationer

Lean Six Sigma, BPM, or other continuous improvement certification.
Experience with services sales, renewals, delivery operations, service lifecycle management, or customer support.
Experience developing SOPs, work instructions, controls, process measures, and governance routines.
Familiarity with CRM or ERP environments, digital customer journeys, and workflow tools.
Experience with omnichannel process design and implementation (e-commerce, internal and partner-led sales).

Förmåner

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave

Färdigheter

Business Process ManagementOperational ExcellenceBusiness AnalysisService OperationsContinuous ImprovementProcess MappingChange ManagementDocumentationProblem-solvingFacilitationIT RequirementsSOPsWork InstructionsProcess MeasuresGovernanceCRMERP

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Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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