Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · IT-support

I korthet

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence for Linux and Red Hat Satellite. Responsibilities include troubleshooting complex issues, root cause analysis, and ensuring services meet quality standards.

Ansvarsområden

Provide advanced technical support for complex incidents related to Linux and Red Hat Satellite, conducting thorough root cause analysis to implement effective solutions for technical and security challenges.
Adhere to quality standards and regulatory requirements while ensuring compliance with company policies throughout support operations.
Manage and update the knowledge base, contributing to effective documentation and ongoing training for new team members and analysts.
Resolve complex support tickets within agreed SLAs and collaborate with cross-functional teams to enhance operational efficiency and strengthen security posture.
Drive customer satisfaction by achieving high first call resolution rates, minimizing rejected resolutions and case reopenings, and proactively mitigating security threats.

Krav

Advanced proficiency in Linux and Red Hat Satellite management.
Strong understanding of Red Hat Cluster technologies.
Excellent problem-solving skills with a focus on root cause analysis.
Familiarity with IT Service Management frameworks and processes.
Effective communication skills for customer interaction and team collaboration.

Önskade kvalifikationer

Red Hat Certified System Administrator (RHCSA) certification is optional but valuable.
ITIL Foundation certification is recommended for best practices in service management.

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

LinuxRed Hat SatelliteRed Hat ClusterRoot Cause AnalysisIT Service ManagementCommunication

#Linux#Red Hat#IT Support#Operations#System Administration#Cloud

Om HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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