Senior Administrator - Desk Side Services, AMT Asset Management Software

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Systemteknik

I korthet

This role involves administering and supporting enterprise print services across multi-vendor environments using tools like HP, Canon, Xerox, and Ricoh. Responsibilities include configuring and managing Canon uniFLOW/uniFLOW Online and PrinterLogic for secure printing and workflows, along with maintaining Windows print infrastructure and troubleshooting related issues.

Ansvarsområden

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Krav

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Önskade kvalifikationer

Senior Administrator - Desk Side Services, AMT Asset Management Software

Förmåner

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Färdigheter

HPCanonXeroxRicohuniFLOWuniFLOW OnlinePrinterLogicHP Web JetadminCanon iWEMCXerox CentreWareRicoh Device ManagerWindowsAzure ADSNMPSOPs

#Print Services#Asset Management Software#HP#Canon#Xerox#Ricoh#uniFLOW#PrinterLogic#Windows Infrastructure#Secure Print#SNMP#IT Support#SLA#Vendor Coordination#Cost Control

Om HCLTech

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HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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