Senior Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

In short

This role involves administering and supporting enterprise print services across multi-vendor environments using tools like HP, Canon, Xerox, and Ricoh. Responsibilities include configuring and managing Canon uniFLOW/uniFLOW Online and PrinterLogic for secure printing and workflows, along with maintaining Windows print infrastructure and troubleshooting related issues.

Responsibilities

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Requirements

Administer and support enterprise print services across multi-vendor environments (HP, Canon, Xerox, Ricoh).
Configure, manage, and support Canon uniFLOW / uniFLOW Online for secure print, accounting, and workflows.
Deploy and manage PrinterLogic for serverless print queue and driver management.
Manage OEM print management tools (e.g., HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, Ricoh Device Manager).
Configure and maintain Windows print infrastructure (queues, drivers, ports, policies).
Implement secure print release, follow-me printing, and user authentication (AD / Azure AD).
Monitor printer fleet health, consumables, usage, and availability using SNMP-based tools.
Support print-related incidents and service requests (L2 / L3) in line with SLAs.
Troubleshoot print, scan, and workflow issues across network, device, and application layers.
Generate print usage, cost, and compliance reports through uniFLOW and OEM platforms.
Support rollouts, migrations, and upgrades of print management solutions and devices.
Coordinate with OEM vendors and managed service providers for escalations and maintenance.
Enforce print security, audit, and cost-control policies across the environment.
Maintain operational documentation, SOPs, and print service knowledge articles.
Proactively optimize print services to reduce cost, improve reliability, and enhance user experience.

Desired Qualifications

Senior Administrator - Desk Side Services, AMT Asset Management Software

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

HPCanonXeroxRicohuniFLOWuniFLOW OnlinePrinterLogicHP Web JetadminCanon iWEMCXerox CentreWareRicoh Device ManagerWindowsAzure ADSNMPSOPs

#Print Services#Asset Management Software#HP#Canon#Xerox#Ricoh#uniFLOW#PrinterLogic#Windows Infrastructure#Secure Print#SNMP#IT Support#SLA#Vendor Coordination#Cost Control

About HCLTech

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