Seasonal MyHR Live Support Sr. Advisor

Logistik, försäljning och verksamhet · HR och administration · HR-verksamhet · Administrativt stöd

I korthet

Amazon's My HR Live Support team is hiring a Seasonal Sr. Advisor for Tier 2 support, focusing on payroll, disability, and policy inquiries via phone, chat, and ticketing. This role involves complex case consultations, holistic case management, and educating employees and managers on leaves and benefits, ensuring compliance with laws and policies.

Ansvarsområden

Provide Tier 2 customer service for payroll, disability, and policy-related issues.
Act as a point of contact for complex issues and challenging employee contacts.
Offer case consultations and support for leaves of absence and disability life events.
Answer employee questions, utilize SOPs and knowledge centers, and provide direct support.
Review medical documentation to ensure compliance with leave plans, laws, and benefit plans.
Assess and adjust case management plans based on employee needs.
Address sensitive situations and de-escalate complex cases.
Manage workload effectively and escalate significant changes or gaps.
Troubleshoot issues and remove barriers before, during, or after a leave event.
Facilitate smooth return-to-work and ramp-back plans.
Educate managers and business partners on employee concerns related to leave and return-to-work.
Communicate regular updates to employees and stakeholders verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records for accurate and timely information/documentation.
Consult and coordinate with third-party administrators, local HR, Safety, Legal, Payroll, and Benefits teams.

Krav

Bachelor's degree.
Knowledge of Microsoft Office including Outlook, Word, and Excel.
Minimum of 1 year experience in customer service, Human Resource management, Case management, or Leave & Disability management.

Önskade kvalifikationer

3+ years of case management experience.
Bachelor's degree in business, HR, or a related field.
Experience identifying and resolving complex issues.
Experience handling confidential information.
Ability to build strong relationships and influence others in a cross-functional environment.
Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters.

Förmåner

Contract role.
Inclusive culture empowers Amazonians to deliver the best results.
Support for workplace accommodations during the application and hiring process.

Färdigheter

Microsoft OfficeOutlookWordExcel

#HR#Support#Case Management#Disability#Leave of Absence

Om Amazon

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