Retail Customer Service Associate
Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport · Butikssäljare
I korthet
Ansvarsområden
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately to enable improvements to the customer's shopping experience.
- Meets customers' needs, solves problems independently, and escalates to a manager when necessary.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process.
- Provides a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up.
- Protects and strengthens the IKEA brand through a focus on risk management, data protection, compliance, business operations, and health and safety.
Krav
- 2-3 years of customer service and/or sales experience in a retail environment preferred.
- High School Diploma or equivalent.
Förmåner
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (Must work minimum of 20 hours per week)
- A fun and inclusive work environment!
Färdigheter
Om IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…
Företag
IKEAPublicerade jobb
för 1 vecka sedan
Anställningstyp
Heltid
Arbetsform
På plats
Lön
19,91–28,12 US$ / tim
Erfarenhetsnivå
Medarbetare
Platser
Elizabeth, United States
Kvalifikation
Sökande
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