Regional Technical Support Liaison

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Systemteknik

I korthet

Provide Technical & Warranty administration support to Regional CTS Operations and Management. Resolve difficult service issues, coordinate special projects, and assist in technician development and local training initiatives. Role requires a degree or equivalent experience, strong mechanical/electrical skills, and proficiency in MS Office.

Ansvarsområden

Provide Technical & Warranty administration support to Regional CTS Operations and Management.
Work with field service operations to resolve special and difficult service issues.
Coordinate special projects relating to customer support and Operations Team.
Review new products for service feasibility and required aftermarket resources.
Assist Service Managers in technician development and training.
Liaise with the Technical Support Competency Group for issue resolution.
Provide warranty administration support for Direct Operations, including claim review and RMA tracking.
Provide Technical Support for end users and direct customers to Field Service.
Perform assigned duties in accordance with Atlas Copco standards.
Perform other duties as assigned.

Krav

3-5 years of technical field service experience maintaining and repairing air compressors.
Demonstrated expertise in maintenance, overhaul, and repair of Atlas Copco compressors.
Strong mechanical and electrical skills.
Ability to interpret wiring diagrams and relay logic.
Self-directed with excellent organizational, interpersonal, and communication skills.
Proven business analysis skills.
Proficient in Microsoft Office, including Word and Excel.
Valid driver’s license.
Travel required (approx. 10-15%).

Önskade kvalifikationer

Minimum of a four-year degree in mechanical engineering or related field, or equivalent experience (e.g., 10+ years).

Förmåner

Attractive benefits package.
Excellent compensation package.
Flexible benefits plan.
Generous 401(k) retirement plan.
Health insurance.
Dental insurance.
Vision insurance.
Paid time off.
Life & Disability insurance.
Salary based on knowledge, skills, and experience.

Färdigheter

Technical SupportWarranty AdministrationCustomer SupportMechanical EngineeringElectrical EngineeringMicrosoft OfficeMicrosoft WordMicrosoft Excel

#Service#Technical Support#Warranty Administration#Customer Support#Air Compressors

Om Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business.

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