Regional Technical Support Liaison
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Systems Engineering
In short
Provide Technical & Warranty administration support to Regional CTS Operations and Management. Resolve difficult service issues, coordinate special projects, and assist in technician development and local training initiatives. Role requires a degree or equivalent experience, strong mechanical/electrical skills, and proficiency in MS Office.
Responsibilities
- Provide Technical & Warranty administration support to Regional CTS Operations and Management.
- Work with field service operations to resolve special and difficult service issues.
- Coordinate special projects relating to customer support and Operations Team.
- Review new products for service feasibility and required aftermarket resources.
- Assist Service Managers in technician development and training.
- Liaise with the Technical Support Competency Group for issue resolution.
- Provide warranty administration support for Direct Operations, including claim review and RMA tracking.
- Provide Technical Support for end users and direct customers to Field Service.
- Perform assigned duties in accordance with Atlas Copco standards.
- Perform other duties as assigned.
Requirements
- 3-5 years of technical field service experience maintaining and repairing air compressors.
- Demonstrated expertise in maintenance, overhaul, and repair of Atlas Copco compressors.
- Strong mechanical and electrical skills.
- Ability to interpret wiring diagrams and relay logic.
- Self-directed with excellent organizational, interpersonal, and communication skills.
- Proven business analysis skills.
- Proficient in Microsoft Office, including Word and Excel.
- Valid driver’s license.
- Travel required (approx. 10-15%).
Desired Qualifications
- Minimum of a four-year degree in mechanical engineering or related field, or equivalent experience (e.g., 10+ years).
Benefits
- Attractive benefits package.
- Excellent compensation package.
- Flexible benefits plan.
- Generous 401(k) retirement plan.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Life & Disability insurance.
- Salary based on knowledge, skills, and experience.
#Service#Technical Support#Warranty Administration#Customer Support#Air Compressors
Company
Atlas Copco
Job Posted
1 week ago
Expires
in 2 months
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
Houston, United States
Qualification
Bachelor, No Formal Education
Applicants
Be an early applicant