Program Manager-II, ASIN Localization

Logistik, försäljning och verksamhet · Programledning

I korthet

Amazon is seeking a Program Manager for ASIN Localization in Hyderabad to drive operational excellence in non-tech program management. This role involves managing critical programs, implementing process improvements, and leveraging AI tools to enhance customer experience and product selection globally. The ideal candidate will possess strong analytical, problem-solving, and stakeholder management skills.

Ansvarsområden

Drive multiple critical programs for WW ASIN Localization, ensuring successful delivery of business goals.
Launch new processes, identify and rectify defects across existing portfolios.
Manage multiple portfolios simultaneously and coordinate with internal Amazon teams.
Build new processes from scratch, reducing operational load on partner teams.
Understand program requirements with product management/Engineering/BI teams to develop automation solutions.
Identify defects, deep dive root causes, and implement short-term and long-term solutions.
Use lean/six sigma tools to drive operational efficiencies and quality improvement.
Develop team goals and metrics, gain stakeholder buy-in, and report progress.
Manage situations of low workload forecast, varying customer priorities, and changing workload mix.
Serve as a single-threaded leader for complex, cross-functional escalations.
Transform fragmented ownership into end-to-end resolution.
Shift teams from reactive problem-solving to proactive quality assurance.
Establish centralized project plans anchored by measurable P0 metrics.
Make data-driven decisions using SQL and translate business impact into actionable roadmaps.
Coordinate between technical teams (BIE, Tech, Product) and business partners.
Establish standardized SLAs and escalation protocols.
Restructure teams through cross-training programs and resource optimization without additional headcount.
Understand catalog architectural enhancements and system behaviors.
Build scalable frameworks for defect identification and reduction.
Create AI-powered feedback loops for scaling quality improvements.
Secure executive alignment and drive implementation timelines.
Foster a culture of continuous improvement impacting Amazon's worldwide catalog quality.

Krav

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Comfortable using AI tools, building agents, and driving automations to streamline operations and deliver scalable outcomes.

Önskade kvalifikationer

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Strong understanding of AI and ability to adapt to the changing AI world, leveraging AI tools and technologies
Exceptional written and verbal skills, comfortable presenting to senior leadership
Ability to balance big picture thinking with obsessing over details
Ability to identify risks

Förmåner

Inclusive culture that empowers Amazonians to deliver the best results for our customers.

Färdigheter

SQLExcelAI

#Program Management#Localization#Operational Excellence#Process Improvement#AI

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