Product Engineer

Teknik, data och digitalt · Mjukvaru- och webbutveckling · Mjukvaruutveckling · Produktledning

I korthet

As a Product Engineer at Emerson, you will collaborate with global teams to enhance Machinery Health Management solutions for predictive maintenance and industrial automation. Your responsibilities include providing technical expertise, troubleshooting software and hardware issues, and influencing product innovation. This hybrid role requires a BS/MS in Engineering and experience in technical support and industrial networks.

Ansvarsområden

Partner with global customers and product support teams to diagnose issues and ensure successful use of Emerson’s AMS products.
Conduct remote diagnostics to investigate and replicate software and hardware application issues.
Serve as a subject matter expert for AMS products and contribute insights for product innovation.
Develop Knowledge Base Articles and technical content for field teams and global technical support.
Deliver training sessions for new product releases.
Provide data-driven feedback to Marketing and Technology teams based on customer use cases and enhancement needs.
Demonstrate technical proficiency in computer systems, networking, automation protocols, and communication tools.
Promote customer loyalty principles and collaborate closely with key customers to understand and support their long-term needs.

Krav

BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and any related field.
Experience in software troubleshooting and technical support.
Knowledge of industrial network architectures and communication protocols used in automation and telemetry.
Familiarity with networks, database applications, virtual machines, and web‑based applications.
Ability to manage multiple tasks with strong attention to detail.
Skill in resolving system issues in operational environments and adjusting communication appropriately for various audiences.

Önskade kvalifikationer

Experience with condition monitoring or predictive maintenance solutions is a plus.
Knowledge of—or hands‑on experience with—Machinery Health Management products such as AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS 6500, AMS Asset Monitor, AMS Wireless Vibration Monitors, AMS 9420, or AMS 2140 will be an advantage.
Strong presentation and facilitation skills in both in‑person and virtual environments.

Förmåner

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation leave
Holiday leave

Färdigheter

Software TroubleshootingTechnical SupportIndustrial NetworksCommunication ProtocolsNetworkingDatabase ApplicationsVirtual MachinesWeb Applications

#software#automation#predictive maintenance#condition monitoring#technical support#engineering

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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