Principal Service Leader

Teknik, data och digitalt · IT-infrastruktur och säkerhet · Site reliability engineering · DevOps

I korthet

Principled Service Leader (m/f/d) to join the Site Reliability Engineering unit at Volvo Group Digital Technology & Operations. This hybrid role, based in Greensboro, NC or Curitiba, BR, focuses on transforming transport and infrastructure solutions by managing IT services, governing performance, and driving continuous improvement. You will act as the primary interface between delivery domains, partners, and stakeholders, ensuring operational excellence and alignment with strategic objectives.

Ansvarsområden

Act as the primary interface between the assigned Delivery Domain, Strategic partner, and business stakeholders.
Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
Manage operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
Manage escalations and gather requirements and topics for Service Improvements.
Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement.
Support Application teams in achieving maturity in Group Priority “0” KPIs and initiatives across Quality, Security & Compliance areas.
Resolve trade-offs between stability, small enhancements, and capacity.
Escalate exceptions requiring governance or business decision-making.
Ensure adherence to delivery model.
Operational Follow up and escalation point.
Request management and prioritization.
Contribute to service development initiatives.

Krav

Strong understanding of SRE principles, reliability engineering, automation, and modern service operations.
Experience in Application Delivery, Application Operations within complex enterprise environments.
Strong knowledge of application landscape and processes for Digital Engineering and Digital Production.
Knowledge and experience of ITIL and SIAM.
University/master's degree or equivalent in relevant area.
Service oriented mindset.
Leader who balances governance and accountability.
Change agent who thrives in driving modernization, transformation, and continuous improvement.
Solid understanding of SDLC governance and delivery practices.
Agile development and practices.
Experience in Governance and IT Service management: Directing, planning and monitoring of outcome-based services.
Extensive supplier and stakeholder management skills.
Experience from functional management in a global context.
Experience with steering of projects and programs.
Excellent communication & presentation skills.
Excellent prioritization skills and ability to eliminate roadblocks.
Complete proficiency in English.

Förmåner

Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make today’s challenging reality of combining work and personal life easier.

Färdigheter

SRE principlesreliability engineeringautomationservice operationsApplication DeliveryApplication OperationsITILSIAMSDLC governanceAgile developmentIT Service managementstakeholder managementproject steeringprogram steeringcommunication skillspresentation skillsprioritization skills

#transportation#infrastructure#technology#site reliability engineering#digital transformation#it operations#service management#governance#continuous improvement#agile

Om Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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Företag

Volvo Group

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

96 000–118 500 US$ · Förhandlingsbar

Erfarenhetsnivå

Senior

Platser

Greensboro, United States

Curitiba, Brazil

Kvalifikation

Masterexamen

Sökande

Ansök tidigt

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