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Principal Customer Experience Program Management Manager

Logistik, försäljning och verksamhet · Programledning

I korthet

As a Principal Customer Experience Program Management Manager for Azure capacity in EMEA, you will lead a team to define and execute regional capacity strategies, balancing customer outcomes, business priorities, and long-term platform sustainability. This role requires driving alignment across various organizations, influencing investments, and building a high-performing team to ensure a trusted cloud experience at scale.

Ansvarsområden

  • Own the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa.
  • Define and execute regional capacity management strategies that anticipate demand, address systemic risks, and support Azure growth.
  • Champion customer needs as the Voice of the Customer (VoC), influencing platform investments and allocation strategies.
  • Drive alignment across engineering, infrastructure, planning, supply chain, sales, and customer success teams.
  • Use data and business insight to guide executive decisions and influence analytical models and tooling.
  • Build, lead, coach, and develop an inclusive team of Capacity Management professionals.

Krav

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 3+ years people management experience.

Förmåner

  • Typical base pay range: £ 93,500.00 - £ 161,800.00 per year.
  • Certain roles may be eligible for benefits and other compensation.
  • Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Färdigheter

Data AnalysisProgram ManagementCapacity ManagementCustomer ExperienceCloud InfrastructureForecastingSupply ChainProduct Development
#azure#cloud#capacity#program management#customer experience#europe#middle east#africa
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Företag

Microsoft

Publicerade jobb

för 4 dagar sedan

Anställningstyp

Heltid

Arbetsform

Distans

Lön

93 500–161 800 GBP · Förhandlingsbar

Erfarenhetsnivå

Ledning

Platser

United Kingdom

Kvalifikation

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