Principal Customer Experience Program Management Manager
Logistics, Sales & Operations · Program Management
In short
Responsibilities
- Own the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa.
- Define and execute regional capacity management strategies that anticipate demand, address systemic risks, and support Azure growth.
- Champion customer needs as the Voice of the Customer (VoC), influencing platform investments and allocation strategies.
- Drive alignment across engineering, infrastructure, planning, supply chain, sales, and customer success teams.
- Use data and business insight to guide executive decisions and influence analytical models and tooling.
- Build, lead, coach, and develop an inclusive team of Capacity Management professionals.
Requirements
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Desired Qualifications
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 3+ years people management experience.
Benefits
- Typical base pay range: £ 93,500.00 - £ 161,800.00 per year.
- Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
Skills
About Microsoft
Empowering every person and organization on the planet to achieve more
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
Remote
Salary
£93,500 – £161,800 · Negotiable
Experience Level
Executive
Locations
United Kingdom
Qualification
Applicants
Be an early applicant
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