Lead Business Systems Analyst

Teknik, data och digitalt · Produkt och design · Verksamhetsanalys · Mjukvaruutveckling

I korthet

Emerson is looking for a Lead Business Systems Analyst in Mandaluyong, Philippines, to drive CRM excellence and digital transformation across the MEA region. This hybrid role involves partnering with various teams to improve business processes, enhance customer data, and deliver insights using platforms like Salesforce and potentially AI/automation.

Ansvarsområden

Champion CRM process improvements and best practices across the MEA region.
Drive CRM adoption, user engagement, and change management initiatives.
Support Salesforce readiness activities, including process alignment, training, and business engagement.
Improve customer and account data quality through strong data governance practices.
Enhance digital customer experiences through platforms such as MyEmerson.
Deliver reporting, analytics, and insights that support business decisions.
Explore opportunities to leverage AI, automation, and digital technologies to improve productivity and customer engagement.

Krav

Bachelor's degree in Business, Information Technology, Engineering, or a related field.
5+ years of experience in business analysis, CRM, process improvement, or related areas.
Experience with Salesforce, Oracle CRM, Microsoft Dynamics, or similar CRM platforms.
Strong stakeholder engagement, problem-solving, and communication skills.
Experience working across teams delivering business and technology solutions.

Önskade kvalifikationer

Strong drive for results and exhibits passion and enthusiasm to get things done.
Ability to translate business questions into clear reports, measures, and actionable insights.
Effective communication with cross-functional and geographically distributed stakeholders.
Ability to work independently, manage priorities well, and escalate issues appropriately.

Förmåner

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave

Färdigheter

SalesforceOracle CRMMicrosoft DynamicsCRMAIAutomation

#CRM#digital transformation#customer engagement#Salesforce

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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