Field Service Engineer

Bygg, teknik och hantverk · Bygg- och industriteknik · Maskinteknik · Elektroteknik

I korthet

Emerson is seeking a Field Service Engineer in Austin, TX, to provide advanced technical support and maintenance for complex systems. This role requires a STEM-related bachelor's degree, 2+ years of experience, and involves significant customer interaction and problem-solving. Travel up to 75% is expected.

Ansvarsområden

Deliver advanced customer support, troubleshooting, and maintenance services.
Serve as the primary technical resource for complex issues and escalations.
Partner with customers and cross-functional teams to support system deployment and operational success.
Provide actionable feedback to engineering and development teams.
Analyze technical challenges, implement solutions, and improve processes.
Manage multiple priorities independently.
Continuously expand technical knowledge and support customer needs through on-site service activities.

Krav

Bachelor’s degree in a STEM-related field or equivalent combination of education, training, and experience.
Minimum of 2 years of related experience.
Experience supporting technical products, systems, equipment, or engineering solutions in a customer-facing environment.
Ability to apply engineering principles and technical knowledge to solve challenges.
Strong analytical and problem-solving skills.
Effective communication skills with customers and team members.
Proven ability to build and maintain productive working relationships.
Strong organizational and time-management skills.
Ability to work independently with limited supervision.
Commitment to continuous learning and professional development.
Willingness and ability to travel up to 75% to customer locations.

Önskade kvalifikationer

Master’s degree in a STEM-related field.
Experience supporting automated test, measurement, industrial automation, or other complex technical systems.
Knowledge of National Instruments (NI) products, platforms, software, or related technologies.
Experience performing preventive, predictive, or corrective maintenance in a customer environment.
Experience delivering technical training, product demonstrations, or customer onboarding support.
Familiarity with root cause analysis, troubleshooting methodologies, and technical escalation management.
Experience developing or improving service processes, procedures, or operational best practices.
Demonstrated ability to collaborate across engineering, service, product development, and customer-facing teams.

Förmåner

Opportunity to grow your career.
Work independently and collaborate across functions.
Support innovation and operational excellence.
Opportunity to make a meaningful impact on customer success.
Award-winning employee development programs.
Equitable opportunities.
Celebration of diversity.

#Engineering Services

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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