Engineer_Aftermarket Technical Support (Mechanical)

Tillverkning och produktion · Produktion och montering · Produktionsteknik

I korthet

The Aftermarket Technical Support Engineer in Busan, South Korea, will provide back-office technical support for marine compressor packages, focusing on commissioning, warranty claims, and spare parts. This role requires a Mechanical Engineering degree, 5+ years of experience, and strong troubleshooting skills to improve equipment reliability and customer uptime.

Ansvarsområden

Provide technical support for commissioning, troubleshooting, and issue resolution.
Lead technical resolution of warranty claims through failure analysis and root cause investigation.
Coordinate with Product Companies, Engineering, Quality, and field teams.
Monitor recurring failures and initiate improvements to prevent recurrence.
Provide spare-parts technical support, including identification, validation, and applicability.
Develop and maintain preventive maintenance lists and recommended spare-parts lists.
Develop service kits and standardized aftermarket solutions.
Support aftermarket product development, including upgrades and revamping.
Provide technical input for quotations involving spare parts and aftermarket products.
Support critical technical escalations when required.

Krav

University degree in Mechanical Engineering, Marine Engineering, or a comparable technical discipline.
Strong understanding of rotating machinery and marine compressor package systems.
Knowledge of mechanical troubleshooting, root cause analysis, commissioning, and warranty processes.
Understanding of spare-parts identification, preventive maintenance requirements, and service practices.
Good command of English, both written and spoken.
Proficient in Microsoft 365 applications (Excel, Outlook, PowerPoint, Teams).
Minimum 5 years of experience in technical support, field service, commissioning, or related engineering roles.
Experience troubleshooting rotating machinery and resolving complex technical issues.
Experience conducting root cause investigations and implementing corrective actions.
Experience supporting customers, field teams, and international stakeholders.
Strong ownership and accountability with the ability to drive technical issues to closure.
Analytical and structured problem-solving mindset with strong attention to detail.
Strong communication and collaboration skills.
Proactive and self-driven with a continuous improvement mindset.
Willingness to travel when required.

Önskade kvalifikationer

Familiarity with ERP systems, technical documentation tools, and engineering databases is an advantage.
Experience with spare-parts support, PM lists, service kits, or aftermarket product development is preferred.
Experience in marine, compressor, oil and gas, process, or industrial equipment businesses is an advantage.

Färdigheter

Mechanical EngineeringMarine EngineeringRotating MachineryCompressor SystemsTroubleshootingRoot Cause AnalysisCommissioningWarrantySpare Parts ManagementPreventive MaintenanceService KitsMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams

#technical support#aftermarket#commissioning#warranty#spare parts#compressor packages#mechanical engineering#marine

Om Atlas Copco Group

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers’ success. Our four business areas offer compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools and assembly and machine vision solutions. In 2025, the Group had revenues of BSEK 168, and at year end about 56 000 employees.

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