Engineer_Aftermarket Technical Support (Mechanical)
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
The Aftermarket Technical Support Engineer in Busan, South Korea, will provide back-office technical support for marine compressor packages, focusing on commissioning, warranty claims, and spare parts. This role requires a Mechanical Engineering degree, 5+ years of experience, and strong troubleshooting skills to improve equipment reliability and customer uptime.
Responsibilities
- Provide technical support for commissioning, troubleshooting, and issue resolution.
- Lead technical resolution of warranty claims through failure analysis and root cause investigation.
- Coordinate with Product Companies, Engineering, Quality, and field teams.
- Monitor recurring failures and initiate improvements to prevent recurrence.
- Provide spare-parts technical support, including identification, validation, and applicability.
- Develop and maintain preventive maintenance lists and recommended spare-parts lists.
- Develop service kits and standardized aftermarket solutions.
- Support aftermarket product development, including upgrades and revamping.
- Provide technical input for quotations involving spare parts and aftermarket products.
- Support critical technical escalations when required.
Requirements
- University degree in Mechanical Engineering, Marine Engineering, or a comparable technical discipline.
- Strong understanding of rotating machinery and marine compressor package systems.
- Knowledge of mechanical troubleshooting, root cause analysis, commissioning, and warranty processes.
- Understanding of spare-parts identification, preventive maintenance requirements, and service practices.
- Good command of English, both written and spoken.
- Proficient in Microsoft 365 applications (Excel, Outlook, PowerPoint, Teams).
- Minimum 5 years of experience in technical support, field service, commissioning, or related engineering roles.
- Experience troubleshooting rotating machinery and resolving complex technical issues.
- Experience conducting root cause investigations and implementing corrective actions.
- Experience supporting customers, field teams, and international stakeholders.
- Strong ownership and accountability with the ability to drive technical issues to closure.
- Analytical and structured problem-solving mindset with strong attention to detail.
- Strong communication and collaboration skills.
- Proactive and self-driven with a continuous improvement mindset.
- Willingness to travel when required.
Desired Qualifications
- Familiarity with ERP systems, technical documentation tools, and engineering databases is an advantage.
- Experience with spare-parts support, PM lists, service kits, or aftermarket product development is preferred.
- Experience in marine, compressor, oil and gas, process, or industrial equipment businesses is an advantage.
#technical support#aftermarket#commissioning#warranty#spare parts#compressor packages#mechanical engineering#marine
Company
Atlas Copco Group
Job Posted
5 days ago
Expires
in 3 months
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Busan, South Korea
Qualification
Bachelor
Applicants
Be an early applicant