DV360 Policy Product Specialist
Marknadsföring, media och kreativt · Marknadsföring och reklam · Marknadsstrategi · Produktledning
I korthet
Ansvarsområden
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews, and product adoption.
- Partner with our partner teams to own and continuously improve the DV360 Policy journey of all clients, resolve complex issues and understand customer pain points.
- Share insights and provide expertise to our partner teams to support product and process improvements.
Krav
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
Önskade kvalifikationer
- Experience with Google Ads or DV360 (Policy) troubleshooting and processes.
- Experience in online advertising in a customer-facing role.
- Experience in project management including kicking off workstreams, developing project plans, and collaborating across organizations.
- Experience using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
- Analytical skills and experience using insights from data to influence business decisions.
- Effective communication, organizational, customer service, and problem-solving skills.
Förmåner
- Support for any non-standard operational shifts.
Färdigheter
Om Google
Innovative Full-Stack Developer | Building Scalable Solutions with Node.js & React
At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.
Företag
GooglePublicerade jobb
för 2 dagar sedan
Anställningstyp
Heltid
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På plats
Erfarenhetsnivå
Mellannivå
Platser
Hyderabad, India
Gurugram, India
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