The Job

Customer Support Agent

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support · Mjukvaruutveckling

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I korthet

As a Customer Support Agent, you will provide essential first-line assistance to customers via phone, email, and tickets, resolving inquiries and technical issues with hardware, software, and peripherals. This role requires strong customer service, problem-solving skills, and familiarity with Windows OS and CRM systems, offering an entry-level opportunity within a dynamic, global organization.

Ansvarsområden

  • Provide first-line assistance to customers via phone, email, and online ticket submission.
  • Resolve customer inquiries, complaints, pre-sales, and technical issues related to hardware, software, and peripherals.
  • Troubleshoot Windows operating systems and guide users through product usage and website navigation.
  • Document all customer interactions in a CRM/ticketing system.
  • Support IdenTrust customers and related products.
  • Adhere to procedures and guided workflows while exercising sound judgment.
  • Stay current on security policies and best practices.
  • Meet or exceed performance metrics.
  • Collaborate with peers and cross-functional teams to improve processes.
  • Provide 1st-line technical support for IdenTrust customers.
  • Research issues before escalation and document root causes.
  • Assist in the development, selection, and installation of information center tools under supervision.
  • Contribute to team knowledge bases and standard operating procedures.
  • Train users on system functionality and product features.
  • Help orient new team members.
  • Operate effectively in a call center or remote setting.
  • Work under close supervision on projects of limited complexity.

Krav

  • High School Diploma/GED required.
  • 0–2 years of experience in a call center, customer service, or technical support role.
  • Excellent verbal and written communication skills in English.
  • Strong active listening and rapport-building abilities.
  • Proven commitment to delivering outstanding customer service.
  • Ability to de-escalate and remain professional when under pressure.
  • Basic knowledge of desktop tools (Microsoft Outlook, Excel, Word, PowerPoint).
  • Familiarity with Windows OS.
  • Working knowledge of IE, Chrome, and Firefox browsers.
  • Basic understanding of internal computer components and common troubleshooting steps.
  • Comfort with CRM/ticketing systems and call center software.
  • Accurate data entry and case management.
  • Strong troubleshooting and resolution skills.
  • Time management and organizational skills.
  • Ability to handle high volumes while maintaining quality.
  • Adaptability, flexibility, and reliability.
  • Ability to work flexible hours based on business needs.
  • Compliance-oriented; follows procedures, policies, and security practices diligently.

Önskade kvalifikationer

  • Some college coursework in Computer Science or related field preferred.
  • Associate degree or higher in Computer Science, Information Systems, or a related field is preferred.
  • Prior experience in a customer support, help desk, or call center environment is preferred.
  • Working knowledge of networking fundamentals and security best is preferred.
  • Hands-on experience with ticketing systems, remote troubleshooting tools, and multi-line phone systems is preferred.
  • Multi-language capability based on customer demographics is preferred.
  • Familiarity with IdenTrust products and PKI concepts is preferred.
  • Industry-recognized certifications (e.g., CompTIA A+, Network+, HDI Customer Service Representative) are advantageous.

Förmåner

  • Competitive salary and rewards package
  • Competitive benefits and annual leave offering, allowing for work-life balance
  • A vibrant, welcoming & inclusive culture
  • Extensive career development opportunities and resources to maximize your potential
  • Opportunity to be part of a global organization pioneering hardware, software and services
  • Flexible work environment
  • Opportunity to learn and enhance expertise
#Customer Support#Technical Support#Call Center#IT#Help Desk#Customer Service
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Företag

ASSA ABLOY Group

Publicerade jobb

för 6 dagar sedan

Upphör

om 2 månader

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Junior

Platser

Salt Lake City, United States

Kvalifikation

Yrkeshögskola, Kandidatexamen, Masterexamen

Sökande

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