Customer Service Manager
Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Försäljningsledning
I korthet
Atlas Copco is looking for a Customer Service Manager in New Hudson, MI to lead and support the customer service department. This hybrid role requires strong leadership, operational, and technical skills, including experience with ERP and EDI systems, to ensure customer satisfaction and departmental efficiency. The ideal candidate will have a minimum of 3-5 years of customer service experience, preferably in the automotive industry.
Ansvarsområden
- Provide leadership and support to the Customer Service team, ensuring accuracy in transactions and customer satisfaction.
- Develop and implement training processes for consistent operations.
- Identify and address process gaps.
- Monitor transactions for accuracy and compliance.
- Process and review customer orders using Syspro and Cadacus.
- Collaborate with Production, IT, Sales, APQP Engineer, and Project Management to meet customer demands and collect data for new customers.
- Work with Finance to confirm pricing and complete daily invoicing.
- Follow up on customer inquiries regarding service orders, pricing, and delivery.
- Be flexible to work required hours and provide off-site support as needed.
- Participate in customer communication and visits.
- Lead the customer service department, including performing employee appraisals, creating development plans, and monitoring performance.
- Perform other duties as assigned.
Krav
- Preferred 3-5 years of direct customer service experience, preferably in the automotive industry.
- Prior experience in a leadership role.
- Minimum of 3 years ERP system experience.
- Minimum of 3 years EDI experience.
- Working knowledge in Covisint: Ford Application Knowledge.
- Working knowledge in EV portals.
- Self-motivated and driven to achieve targets.
- High School Diploma required.
Önskade kvalifikationer
- Experience with customer requirements, production portals, electronic communications, CUMES management, and ERP management.
Förmåner
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Färdigheter
SysproCadacusEDICovisint
#customer service#manager#operations#automotive
Om Atlas Copco Group
Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers’ success. Our four business areas offer compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools and assembly and machine vision solutions. In 2025, the Group had revenues of BSEK 168, and at year end about 56 000 employees.
Företag
Atlas Copco GroupPublicerade jobb
för 1 dag sedan
Upphör
om 1 vecka
Anställningstyp
Heltid
Arbetsform
Hybrid
Erfarenhetsnivå
Mellannivå
Platser
New Hudson, United States
Kvalifikation
Yrkeshögskola
Sökande
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