Customer Service Manager
Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Management
In short
Atlas Copco is looking for a Customer Service Manager in New Hudson, MI to lead and support the customer service department. This hybrid role requires strong leadership, operational, and technical skills, including experience with ERP and EDI systems, to ensure customer satisfaction and departmental efficiency. The ideal candidate will have a minimum of 3-5 years of customer service experience, preferably in the automotive industry.
Responsibilities
- Provide leadership and support to the Customer Service team, ensuring accuracy in transactions and customer satisfaction.
- Develop and implement training processes for consistent operations.
- Identify and address process gaps.
- Monitor transactions for accuracy and compliance.
- Process and review customer orders using Syspro and Cadacus.
- Collaborate with Production, IT, Sales, APQP Engineer, and Project Management to meet customer demands and collect data for new customers.
- Work with Finance to confirm pricing and complete daily invoicing.
- Follow up on customer inquiries regarding service orders, pricing, and delivery.
- Be flexible to work required hours and provide off-site support as needed.
- Participate in customer communication and visits.
- Lead the customer service department, including performing employee appraisals, creating development plans, and monitoring performance.
- Perform other duties as assigned.
Requirements
- Preferred 3-5 years of direct customer service experience, preferably in the automotive industry.
- Prior experience in a leadership role.
- Minimum of 3 years ERP system experience.
- Minimum of 3 years EDI experience.
- Working knowledge in Covisint: Ford Application Knowledge.
- Working knowledge in EV portals.
- Self-motivated and driven to achieve targets.
- High School Diploma required.
Desired Qualifications
- Experience with customer requirements, production portals, electronic communications, CUMES management, and ERP management.
Benefits
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
#customer service#manager#operations#automotive
Company
Atlas Copco Group
Job Posted
5 hours ago
Expires
in 1 week
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Mid-Senior
Locations
New Hudson, United States
Qualification
Diploma
Applicants
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