Customer Relations Team Leader

Detaljhandel och konsumenttjänster · Kundtjänst · Kundsupport

I korthet

As a Customer Relations Team Leader at IKEA, you will build and maintain lasting relationships with customers by understanding and fulfilling their needs. You will ensure a positive shopping experience, handle customer issues efficiently, and support your team, contributing to IKEA's vision of creating a better everyday life.

Ansvarsområden

Build and retain long-lasting relationships with new and existing customers.
Understand customer motivation and expectations to create commercial opportunities.
Ensure a positive and joyful shopping experience for all IKEA visitors and customers.
Ensure the department is fast, efficient, and cost-effective.
Handle customers' issues in a reliable, efficient, accurate, and friendly way.
Support co-workers in their daily work.

Krav

Solid understanding of the easy buying experience.
Cost and budget management skills.
Proven leadership skills in a people-centric organization.
Passionate about customers and acting to ensure a positive shopping experience.
Passionate about home furnishing, people's life at home and the IKEA range of products and services.
Good communication, negotiation, and influencing skills.
Good attention to detail: persistent, structured, and accurate.
Willing to work on weekends, shift hours, and public holidays.

#Customer Relations#Retail

Om IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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