The Job

Customer Service Specialist with German

Logistik, försäljning och verksamhet · Försäljning och affärsutveckling · Kundframgång · Säljstöd

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I korthet

As a Customer Service Specialist with German in Cluj-Napoca, you will ensure exceptional customer experiences by processing orders accurately from booking to invoicing. You will collaborate with customers, sales, and support teams to resolve issues and drive continuous improvement, requiring strong communication skills in German and English.

Ansvarsområden

  • Manage customer orders from booking through invoicing, ensuring accuracy and timeliness.
  • Provide services and information to customers via telephone, mail, and other media.
  • Process order entries efficiently, guaranteeing the accuracy of information.
  • Ensure adherence to contract review, pricing policy (SOCX), and ITC standards.
  • Monitor the daily order book and take proactive actions to anticipate issues and meet customer requests.
  • Advise customers on potential delays or issues related to their orders.
  • Verify the feasibility of customer requests regarding lead times, certificates, and required documents, especially for exports.
  • Apply relevant customer service procedures and processes in accordance with the Quality Management System and DAUT Policies.
  • Contribute to continuous improvement by sharing issues and proposing corrective and preventative actions.

Krav

  • Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred.
  • Experience with an ERP system, preferably SAP.
  • Strong written and verbal communication skills in both German and English.
  • Experience in commercial roles such as technical support, pricing, or sales.
  • Attention to detail with a proactive approach.
  • Ability to manage multiple priorities and work effectively under time pressure.
  • Strong customer focus and commitment to service perfection.
  • Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Önskade kvalifikationer

  • Experience working with ERP systems (SAP).

Förmåner

  • Opportunity to grow your career at Emerson.
  • Deliver an exceptional customer experience.
  • Work closely with customers, sales teams, and technical support colleagues.
  • Contribute to continuous improvement initiatives.
  • Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
  • Fosters an environment that encourages innovation, collaboration, and diverse perspectives.
  • Commitment to ongoing career development and growing an inclusive culture.
  • Support through mentorship, training, or leadership opportunities.
  • Investment in your success.
  • Emerson offers equitable opportunities, celebrates diversity, and embraces challenges.
  • Opportunity to contribute to vital work while developing skills through award-winning employee development programs.
#Customer Service#German#Hybrid#Order Management#Order Entry#Invoicing#Client Support#Business Administration#International Trade#ERP System#SAP#Technical Support#Pricing#Sales
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Företag

Emerson

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Medarbetare

Platser

Cluj-Napoca, Romania

Kvalifikation

Kandidatexamen

Sökande

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