Channel Team Lead

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

I korthet

Amazon is looking for a Channel Team Lead to manage and grow channel partner businesses. This role involves account management, field visits, training, reporting, and leading a team to achieve business objectives and improve operational efficiency.

Ansvarsområden

Managing and driving the growth of Channel partners/stores’ business with Amazon.
Building and executing a strategic account plan.
Visiting targeted number of stores on a daily/weekly/monthly basis.
Delivering training & coaching of Amazon processes, products, operating model and SOPs.
Enabling network with new product launches and partnering with operations and other teams.
Maintaining & publishing routine reporting on stores' current performance & business with Amazon.
Publishing recommendations and action plans based on data.
Reporting the overall Network Health in the assigned territory.
Building and managing a multi-layer team and managing performance through on-the-job coaching and mentoring.
Driving team of associates for managing their targets.
Setting proper expectations, providing clear status communications, and managing relationships with acquired/assigned stores.
Working with Stores/channel partners to improve operational aspects of their business.
Enhancing Engagement with accounts to improve business and increase retention.
Driving stores against goals (Volume, FTR and other key metrics).
Handling day to day operational escalations and being available to round the clock to manage issues.
Internal/External Stakeholder management.
Supporting station operations and/or customer deliveries.

Krav

Strong leadership capabilities and people management skills.
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Bachelor Degree / MBA.
Advanced Excel and Communication skills.
Operations/People Handling skills.

Önskade kvalifikationer

Knowledge of materials management processes, including inventory management, purchasing, warehouse management, and material requirements planning.

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Support for workplace accommodation and adjustment during the application and hiring process for individuals with disabilities.

Färdigheter

Account ManagementMicrosoft ExcelCommunicationLeadershipTeam ManagementCustomer ServiceAnalytical SkillsOperations

#Channel Team Lead#Last Mile#Quick Commerce#Amazon Logistics#Operations#Team Management#Account Management

Om Amazon

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