Business Program Management M5

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I korthet

Microsoft is seeking a Business Program Management M5 to lead a Process Management team within Microsoft Business Operations in Ireland. This hybrid role involves end-to-end leadership for process performance, program strategy, governance, and continuous improvement, focusing on the order-to-cash lifecycle. The ideal candidate will have a Bachelor's degree and management experience, with a passion for driving innovation and empowering a team.

Ansvarsområden

Lead a Process Management team, providing end-to-end leadership for process performance, program strategy, governance, portfolio execution, and continuous improvement.
Manage and develop a team responsible for designing and executing complex programs, documenting compliant processes and controls.
Anticipate risks and dependencies, translating business priorities into clear plans, requirements, milestones, and measurable outcomes.
Partner across engineering, operations, finance, field, and other stakeholders to establish effective rhythms of business, align resources, strengthen accountability, and ensure successful change adoption.
Use customer feedback, benchmarking, KPIs, scorecards, dashboards, and cost-benefit analysis to improve efficiency, quality, compliance, customer experience, and business value.
Champion continuous improvement, AI, automation, and proven methodologies.
Recruit, develop and support the careers of a talented and motivated team.
Curate in-depth understanding of the Quote-to-Cash (Q2C) end-to-end process, performance, pain points, issues, and risks.
Engagement, alignment, optimization & governance of cross-functional teams engaged throughout the process.
Participate in internal/external forums, engaging partners to help them digitally transform.
Lead long-term vision for process architecture and manage process improvements.
Define process framework from L0 to L4 level, including cost, volume and resource profiles.
Use the Business Process Management (BPM) maturity model to benchmark as-is process, plan roadmap, and define scorecard.
Review digital workflow and automation opportunities as the process evolves.
Assess process performance metrics with industry peers and identify process improvement opportunities.
Drive process improvements for broad, lasting business impacts and scale across Microsoft.
Lead prioritization, investment planning, and resourcing for continued process improvement roadmap.
Accountable for the delivery of business process design throughput.
Understand process compliance and design operations & process controls.
Provide risk assessment and signoff on tollgates and change management decisions.
Determine optimal resource strategy for all cost reduction and re-investment decisions.

Krav

Bachelor's degree in Business, Operations, Finance or related field AND work experience in program management, process management, process improvement OR equivalent experience.
Management experience (e.g. people, project, process, vendor, change).

Önskade kvalifikationer

People management experience.
Demonstrated excellence in thought leadership, decision-making, influence and process execution management.
Outstanding analytical and problem-solving skills and proficiency working with large data sets (structured and unstructured) and relational databases.
Track record of successful delivery of complex global solutions to support enterprise business objectives.
Experience in use of BPM, Six Sigma, Lean, Agile and/or Scrum Methodologies modeling as-is and to-be processes.
Strong process and project management skills.
Industry experience in Technology, Cloud and/or Supply Chain, Compliance/controls a plus.
Experience working in a customer service environment and in a large matrixed multinational company.
Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
Experience in complex, global programs where design, development, and implementation of new processes, systems and organizations are required.

Förmåner

Certain roles may be eligible for benefits and other compensation.
Additional benefits and pay information available at https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

Färdigheter

Business Process ManagementSix SigmaLeanAgileScrum

#Business Operations#Business Program Management#People Manager#Full-Time

Om Microsoft

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Företag

Microsoft

Publicerade jobb

för 3 dagar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Lön

101 100–151 700 € / år

Erfarenhetsnivå

Senior

Platser

Ireland

Kvalifikation

Kandidatexamen

Sökande

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Önskade kvalifikationer

Förmåner

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