Track Lead - CheckPoint PPC (Software), Cloud Security

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · Network Administration

In short

L3 Security Engineer needed to serve as the highest technical escalation point for security operations and infrastructure security incidents. This role involves designing, implementing, and optimizing security solutions, leading technical incident calls, and mentoring junior engineers in a global, SLA-driven support model.

Responsibilities

Handle tickets/incidents via Service Now platform.
Lead technical incident calls as a SME.
Troubleshoot and provide break-fix support for technical issues.
Perform root cause analysis of raised issues.
Define and ensure adherence to process improvements.
Take shared ownership of resolving issues in an SLA-driven environment.
Mentor and train team members as an SME.
Perform testing and auditing as required.
Improve and maintain customer and employee satisfaction.
Work as part of a Follow the Sun support global support model.

Requirements

Min 8+ years of Network Engineer experience supporting global network infrastructures.
Experience in working as part of a global support (follow the sun) model.
Cisco CCNP/CCIE and other industry standard networking certifications.
Expert level knowledge in real-time analysis, troubleshooting, and documentation of issues within LAN/WAN architectures and IP Services.
Expert level knowledge of troubleshooting, implementing, optimizing, and testing of security technologies including VPN IPSEC/SSL and Load balancing.
Expert level knowledge for FTD/ASA packet capture and packet tracer analyses.
Expert level skills in Wireshark and debugging.
Extensive hands-on experience with Cisco Firepower, ASA product families, Cisco ISE, VPN IPSEC/SSL, GRE technologies, firewall policies, and F5 Load balancers LTM/APM and WAF.
Excellent verbal and written communication skills (English).
Strong presence and ability to lead highly complex real-time incident calls.
Excellent customer handling skills.
Ability to handle high-pressure situations.
Can drive HCL’s value and its methodology.

Desired Qualifications

Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN)
Cisco ISE
Cisco Meraki
Load Balancer - F5 LTM/APM and WAF
SD-WAN experience a plus

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

CheckPointPPCCloud SecurityCisco ASAIPSECSSL VPNGREACLMPLSWANCisco ISECisco MerakiF5 LTMF5 APMF5 WAFSD-WANServiceNowWiresharkCisco Firepower

#security#network#cloud#software#SME#L3 Support#incident management#troubleshooting#SLA#global support#Cisco#F5#VPN#load balancing

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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