Technical Program Manager, Trust CX Innovations

Technology, Data & Digital · Software & Web Development · Software Engineering · Project Management

In short

As a Technical Program Manager for Trust CX Innovations at Amazon, you will drive cross-functional initiatives to ensure products and experiences are inclusive for all customers. This role requires strong technical program management, software development, and project management experience to own programs, manage dependencies, identify risks, and ensure timely delivery of inclusive experiences.

Responsibilities

Own and drive cross-functional programs that advance inclusive experiences across product, engineering, design, and science teams.
Build the program plan: define scope, milestones, and success criteria, and translate charter goals into an executable roadmap with clear owners.
Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery.
Help embed the inclusivity bar into how products are planned and built, so it is met before launch rather than inspected for at the end.
Keep stakeholders aligned through clear written status, updates, and decision documents.
Operate at a technical level: understand the systems and trade-offs well enough to ask the right questions and support sound decisions.
Track the metrics that show whether inclusive experiences are reaching customers, and use them to inform prioritization.
Keep partner teams accountable to shared commitments and timelines.

Requirements

3+ years of technical product or program management experience
2+ years of software development experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

Desired Qualifications

3+ years of working directly with engineering teams experience

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

Project ManagementSoftware DevelopmentProduct Management

#Technical Program Management#Trust CX Innovations#Inclusive Experience#Product Management#Engineering#Design#Science#Risk Management#Amazon Devices & Services

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