Technical Program Management IC4
Technology, Data & Digital · Product & Design · Program Management · Software Engineering
In short
Microsoft Defender's Cloud Delivery & Governance team is looking for a Technical Program Management IC4 to lead programs focused on improving the operational readiness, reliability, and delivery performance of security services across global, sovereign, and regulated cloud environments. This role involves owning program outcomes, using telemetry and incident learnings to drive improvements, and partnering with engineering teams to automate processes.
Responsibilities
- Lead cross-functional technical programs that improve the operational readiness, reliability, and delivery performance of Microsoft security services across global, sovereign, and regulated cloud environments.
- Own program outcomes from problem definition through delivery: set success measures, milestones, dependencies, decision points, and accountability across engineering, infrastructure, operations, security, and regional teams.
- Lead readiness and live-site improvement programs that identify service risks before launch, strengthen operational controls, and close gaps that affect customer experience, availability, supportability, or compliance.
- Use incident trends, service telemetry, post-incident findings, and operational data to identify recurring failure patterns and prioritize corrective engineering and process work.
- Partner with engineering teams to simplify manual or error-prone operational processes through automation, tooling, clearer runbooks, and measurable operating practices.
- Establish execution rhythms that turn risks and incident learnings into owned actions, timely decisions, and visible progress for technical teams and senior leaders.
Requirements
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Proven experience leading complex, cross-functional technical programs in cloud, enterprise software, infrastructure, or service-operations environments.
- Working knowledge of cloud services, distributed systems, deployment and operational-readiness practices, service telemetry, or live-site operations.
- Experience using incident data, operational metrics, root-cause findings, or customer signals to identify recurring problems and drive measurable improvements.
- Practical technical fluency in one or more of data querying, telemetry analysis, scripting, workflow automation, dashboards, or engineering systems such as Azure DevOps, GitHub, Kusto, Power BI, or Grafana.
- Ability to turn ambiguous technical and operational problems into clear outcomes, plans, dependencies, decision points, and success measures.
- Demonstrated ability to partner with engineering, infrastructure, security, and operations teams to improve service reliability, readiness, and customer experience.
- Clear written and verbal communication skills, including the ability to explain technical risks, tradeoffs, and progress to both engineering teams and senior leaders.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Desired Qualifications
- Bachelor's Degree AND 8+ years' experience engineering, product/technical program management, or data analysis OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
Benefits
- Certain roles may be eligible for benefits and other compensation.
Skills
Azure DevOpsKustoPower BIGrafana
#cloud#security#program management#reliability#governance
About Microsoft
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Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…
Company
MicrosoftJob Posted
3 days ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$119,800–234,700 / year
Experience Level
Mid-Senior
Locations
United States
Qualification
Bachelor
Applicants
Be an early applicant
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