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Technical Program Management IC4

Teknik, data och digitalt · Produkt och design · Programledning · Mjukvaruutveckling

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Microsoft Defender's Cloud Delivery & Governance team is looking for a Technical Program Management IC4 to lead programs focused on improving the operational readiness, reliability, and delivery performance of security services across global, sovereign, and regulated cloud environments. This role involves owning program outcomes, using telemetry and incident learnings to drive improvements, and partnering with engineering teams to automate processes.

Ansvarsområden

  • Lead cross-functional technical programs that improve the operational readiness, reliability, and delivery performance of Microsoft security services across global, sovereign, and regulated cloud environments.
  • Own program outcomes from problem definition through delivery: set success measures, milestones, dependencies, decision points, and accountability across engineering, infrastructure, operations, security, and regional teams.
  • Lead readiness and live-site improvement programs that identify service risks before launch, strengthen operational controls, and close gaps that affect customer experience, availability, supportability, or compliance.
  • Use incident trends, service telemetry, post-incident findings, and operational data to identify recurring failure patterns and prioritize corrective engineering and process work.
  • Partner with engineering teams to simplify manual or error-prone operational processes through automation, tooling, clearer runbooks, and measurable operating practices.
  • Establish execution rhythms that turn risks and incident learnings into owned actions, timely decisions, and visible progress for technical teams and senior leaders.

Krav

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • Proven experience leading complex, cross-functional technical programs in cloud, enterprise software, infrastructure, or service-operations environments.
  • Working knowledge of cloud services, distributed systems, deployment and operational-readiness practices, service telemetry, or live-site operations.
  • Experience using incident data, operational metrics, root-cause findings, or customer signals to identify recurring problems and drive measurable improvements.
  • Practical technical fluency in one or more of data querying, telemetry analysis, scripting, workflow automation, dashboards, or engineering systems such as Azure DevOps, GitHub, Kusto, Power BI, or Grafana.
  • Ability to turn ambiguous technical and operational problems into clear outcomes, plans, dependencies, decision points, and success measures.
  • Demonstrated ability to partner with engineering, infrastructure, security, and operations teams to improve service reliability, readiness, and customer experience.
  • Clear written and verbal communication skills, including the ability to explain technical risks, tradeoffs, and progress to both engineering teams and senior leaders.
  • Ability to meet Microsoft, customer and/or government security screening requirements.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

  • Bachelor's Degree AND 8+ years' experience engineering, product/technical program management, or data analysis OR equivalent experience.
  • 6+ years of experience managing cross-functional and/or cross-team projects.

Förmåner

  • Certain roles may be eligible for benefits and other compensation.
#cloud#security#program management#reliability#governance
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Företag

Microsoft

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

Hybrid

Erfarenhetsnivå

Mellannivå

Platser

United States

Kvalifikation

Kandidatexamen

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