Technical Lead (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps · Site Reliability Engineering

In short

The L2 Google Cloud Support Engineer in Madurai will be responsible for monitoring GCP resources, handling incidents, and performing initial troubleshooting to ensure operational stability and SLA compliance. This role requires strong knowledge of Google Cloud services, ITIL understanding, and experience with infrastructure as code tools.

Responsibilities

Monitor GCP resources using Cloud Monitoring, Logging, and Security Command Center.
Identify, analyze, and resolve alerts, incidents, and service disruptions.
Perform detailed troubleshooting across compute, network, IAM, and storage services.
Manage Compute Engine instances including deployment, restart, and performance checks.
Troubleshoot networking issues including firewall rules, connectivity, VPN, and load balancing.
Manage IAM roles, policies, and access control mechanisms.
Administer GCP services including Compute Engine, Cloud Storage, Cloud SQL, and GKE.
Perform routine operational tasks, health checks, and maintenance activities.
Provision and manage GCP resources using Terraform or Deployment Manager.
Support landing zone setup and project onboarding activities.
Configure and manage VPC, subnets, VPN, Interconnect, and load balancers.
Monitor system performance and optimize resource utilization and cost.
Configure dashboards, alerts, and logs for proactive monitoring.
Analyze system trends and recommend performance improvements.
Ensure high availability and disaster recovery readiness.
Handle incident, problem, and change management processes (ITIL).
Work on GCP services including Compute Engine, GKE, Cloud Storage, IAM, and VPC.
Apply networking knowledge (TCP/IP, DNS, firewall, VPN).
Provide support for Linux/Unix and Windows server environments.

Requirements

2–6 Years of experience as an L2 Google Cloud Support Engineer.
Strong knowledge of Google Cloud.
Understanding of ITIL principles.
Experience with networking knowledge (TCP/IP, DNS, firewall, VPN).
Experience supporting Linux/Unix and Windows server environments.

Desired Qualifications

Experience provisioning and managing GCP resources using Terraform or Deployment Manager.
Experience configuring and managing VPC, subnets, VPN, Interconnect, and load balancers.
Experience monitoring system performance and optimizing resource utilization and cost.
Experience configuring dashboards, alerts, and logs for proactive monitoring.
Experience analyzing system trends and recommending performance improvements.
Experience ensuring high availability and disaster recovery readiness.
Experience handling incident, problem, and change management processes (ITIL).

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at HCLTech.
HCLTech puts its people first.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across all major verticals.

Skills

Google CloudITILTerraformDeployment ManagerGKECloud StorageIAMVPCCompute EngineCloud MonitoringCloud LoggingSecurity Command CenterCloud SQLTCP/IPDNSLinuxUnixWindows Server

#Google Cloud#Support#Operations#L2 Engineer#Cloud Monitoring#Incident Management#Troubleshooting#Compute Engine#Networking#IAM#Cloud Storage#GKE#Terraform#ITIL#Linux#Windows Server

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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