System Engineer I - EDI Support Specialist, SQL
In short
Blue Yonder is seeking an entry-level System Engineer I - EDI Support Specialist with a Bachelor's degree and 1-3 years of experience. This on-site role involves ensuring seamless data exchange through EDI transaction support, SQL-based data analysis, and production issue resolution, requiring readiness for 24/7 rotational shifts.
Responsibilities
- Monitor and support daily EDI production operations.
- Investigate and resolve EDI transaction failures within SLA.
- Perform SQL queries for data validation, troubleshooting, and analysis.
- Monitor application alerts and production queues.
- Collaborate with development teams for root cause analysis and permanent fixes.
- Communicate effectively with customers regarding incidents and resolutions.
Requirements
- Bachelor's degree with 1 to 3 years of experience in a customer support role and related technologies.
- Ready to work on 24/7 shift (rotational shift).
- Ability to resolve production incidents within defined SLAs.
- Demonstrate strong troubleshooting and analytical skills.
- Ability to minimize recurring production issues through effective root cause analysis.
- Ability to deliver accurate SQL analysis and data validation.
- Ability to build positive relationships with customers and internal stakeholders.
- Ability to maintain high-quality documentation.
#EDI#SQL#System Engineer#Support Specialist#Customer Support#Troubleshooting#Data Analysis
Company
Blue Yonder
Job Posted
8 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Coimbatore, India
Hyderabad, India
Qualification
Bachelor
Applicants
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