System Engineer I - EDI Support Specialist, SQL
In short
Blue Yonder is seeking an entry-level System Engineer I - EDI Support Specialist with a Bachelor's degree and 1-3 years of experience. This on-site role involves ensuring seamless data exchange through EDI transaction support, SQL-based data analysis, and production issue resolution, requiring readiness for 24/7 rotational shifts.
Responsibilities
- Monitor and support daily EDI production operations.
- Investigate and resolve EDI transaction failures within SLA.
- Perform SQL queries for data validation, troubleshooting, and analysis.
- Monitor application alerts and production queues.
- Collaborate with development teams for root cause analysis and permanent fixes.
- Communicate effectively with customers regarding incidents and resolutions.
Requirements
- Bachelor's degree with 1 to 3 years of experience in a customer support role and related technologies.
- Ready to work on 24/7 shift (rotational shift).
- Ability to resolve production incidents within defined SLAs.
- Demonstrate strong troubleshooting and analytical skills.
- Ability to minimize recurring production issues through effective root cause analysis.
- Ability to deliver accurate SQL analysis and data validation.
- Ability to build positive relationships with customers and internal stakeholders.
- Ability to maintain high-quality documentation.
#EDI#SQL#System Engineer#Support Specialist#Customer Support#Troubleshooting#Data Analysis
Company
Blue Yonder
Job Posted
just now
Employment Type
Full Time
WorkMode
On Site
Experience Level
Entry
Locations
Coimbatore, India
Hyderabad, India
Qualification
Bachelor
Applicants
Be an early applicant