Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

We are seeking a Senior Administrator for Support & Operations in Madurai, Tamil Nadu. This role focuses on providing advanced technical support, troubleshooting, and performing root cause analysis to ensure customer satisfaction and maintain security.

Responsibilities

Adhere to quality standards, regulatory requirements, and company policies.
Provide support for complex incidents escalated by analysts.
Perform root cause analysis and implement solutions for technical and security issues.
Engage in value-adding activities such as knowledge base updates, training new hires, and coaching analysts.
Resolve complex tickets within agreed SLAs.
Collaborate with other support teams for seamless operations and security.
Ensure positive customer experience and CSAT through First Call Resolution, minimum rejected resolutions/reopened cases, and mitigating security threats.

#Support#Operations#IT Support#Technical Support#Troubleshooting#Root Cause Analysis#IT Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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