SME - Wireless Networking

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · Software Engineering

In short

As a Subject Matter Expert in Wireless Networking, you will resolve escalations and incidents related to SDWAN and Wireless WLAN technologies, ensuring adherence to SLAs and quality standards. You will also mentor team members, develop SOPs, and engage with customers to ensure satisfaction.

Responsibilities

Ensure timely resolution and compliance with quality standards for escalated tickets and incidents related to SDWAN and Wireless WLAN.
Mentor team members and administrators, prepare SOPs, and maintain comprehensive documentation.
Validate change order implementation plans and participate in capacity planning.
Engage in customer meetings to address issues, gather feedback, and ensure satisfaction.
Analyze root cause and trend analysis reports for performance improvements.

Requirements

Advanced proficiency in SDWAN technologies, including Cisco Wireless WLAN.
Strong understanding of network operations, incident management, and escalation procedures.
Excellent communication skills for stakeholder engagement and presentation.
Familiarity with capacity planning and change management processes.

Desired Qualifications

Optional but valuable: Cisco Certified Network Professional (CCNP) or equivalent SDWAN/WLAN certifications.

Benefits

Supercharge your potential and find your career spark at HCLTech.
Work at a global technology company with over 223,000 employees across 60 countries.
Opportunities to work with clients across various industries including Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, and Public Services.

Skills

SDWANWireless WLANCisco WirelessNetwork OperationsIncident ManagementEscalation ProceduresCapacity PlanningChange Management

#SDWAN#Wireless Networking#Network Support#Incident Management#SLA#Customer Satisfaction#Cisco

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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