Service Desk Specialist
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support · Software Engineering
In short
Responsibilities
- Provide support to end users through phone, chat, or ITSM tools for IT-related issues.
- Interact with other support groups to resolve incidents related to IT infrastructure and applications.
- Register, prioritize, and document all incidents reported to the service desk.
- Diagnose software and hardware issues to find solutions for end users.
- Participate in knowledge sharing to create and implement best practices.
- Take responsibility for own learning and keep updated within the area of responsibility.
Requirements
- Fluent communication in English (speaking and writing) at B2 level.
- One year of experience in a similar position or relevant education.
- Open-mindedness and a can-do attitude when dealing with challenges.
- High customer focus and good communication skills.
- Knowledge of request and incident management according to ITIL (considered an advantage).
Desired Qualifications
- Knowledge of request and incident management, according to ITIL.
Benefits
- Gross salary of PLN 7,000.
- Possibility of career development through internships in other IT teams after one year of work experience.
- Hybrid working model.
- Opportunities to evolve, develop, and learn from brilliant colleagues with diverse backgrounds.
- A culture that fosters performance and growth.
Skills
About Nordea
We are a universal bank with a 200-year history of supporting and growing the Nordic economies – enabling dreams and aspirations for a greater good. Every day, we work to support our customers’ financial development, delivering best-in-class omnichannel customer experiences and driving sustainable change. We are a full-service universal bank and the third largest corporation in the Nordic region and one of the top 10 financial services companies in Europe based on market capitalisation. We are present in 17 countries, including our four Nordic home markets which together constitute the 10th…
Company
NordeaJob Posted
5 days ago
Expires
in 1 month
Employment Type
Full Time
Work mode
Hybrid
Salary
PLN 7,000 / month
Experience Level
Associate
Locations
Warszawa, Poland
Applicants
Be an early applicant
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