Senior Administrator - SAP BASIS

Technology, Data & Digital · Software & Web Development · Software Engineering · Cloud Engineering · IT Support

In short

The Sr. Administrator for Support & Operations is responsible for advanced technical support and troubleshooting of SAP BASIS and SAP HANA environments. Key duties include resolving complex incidents, performing root cause analysis, facilitating knowledge transfer, and managing tickets within SLAs to ensure operational efficiency and a robust security posture.

Responsibilities

Provide advanced technical support for SAP BASIS and SAP HANA environments, adhering to quality standards and company policies.
Resolve complex incidents by performing root cause analysis and implementing effective solutions.
Facilitate knowledge transfer by updating the knowledge base, training new team members, and coaching analysts.
Manage and resolve complex tickets within SLAs by collaborating with cross-functional support teams.
Enhance customer experience by achieving high first call resolution rates and mitigating security threats.

Requirements

Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding technology enablement and integration.
Experience of numerous SAP enabled business transformation program lifecycles, with at least 3 in a solution architect or senior leadership role.
Strong knowledge of SAP solution suite and technical architecture.
Ability to translate business challenges into technical solutions.
Strong consulting and stakeholder management skills, with presentation and client-facing influencing abilities up to C-suite levels.
Assertive and articulate with the ability to develop and sustain senior client relationships.
Understanding of SAP’s product strategy, including S/4 HANA, enabling tools, and complementary technologies.
Good knowledge of GCP, AWS and Azure public cloud offerings and architecting.

Desired Qualifications

SAP Certified Technology Associate SAP HANA 2.0 (Optional but valuable).
ITIL Foundation Certification (Optional but valuable).

Benefits

Opportunity to supercharge your potential and find your career spark at HCLTech.
Work at a global technology company with over 223,000 people across 60 countries.
Deliver industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across major verticals including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.
Be part of a company with consolidated revenues of $14.8 billion (as of 12 months ending June 2026).

Skills

SAP BASISSAP HANAGCPAWSAzureS/4 HANA

#SAP BASIS#SAP HANA#Cloud#Support#Operations#Administration

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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