Lifecycle Services Manager

Manufacturing & Production · Production & Assembly · Manufacturing Engineering · Process Improvement

In short

The Lifecycle Services Manager will implement the regional Lifecycle Services Strategy across the Middle East and Africa to enhance customer satisfaction and drive business growth. This role involves assessing service readiness, identifying capability gaps, coordinating training, and supporting sales teams through technical consultation and customer engagement.

Responsibilities

Develop and implement regional Lifecycle Services strategies.
Assess technical service readiness of local service providers and partners.
Identify and address service capability gaps.
Coordinate training and knowledge transfer activities.
Support sales organization through customer engagement and technical consultation.
Perform site walkdowns and installed base assessments.
Drive business growth through obsolescence programs, modernization, and maintenance services.
Act as the primary coordinator for escalated customer complaints and field service issues.
Ensure compliance with environmental, health, and safety policies.

Requirements

Bachelors Degree or Diploma in a technical discipline.
Minimum 10 years of experience in a valve automation technical role.
Strong knowledge of hydraulic, pneumatic, and electric actuation systems.
Advanced English proficiency (written and spoken).
Willingness to travel throughout the region and globally.
Strong problem-solving skills and action-oriented mindset.
Excellent interpersonal communication skills.
High level of accountability.
Proven ability to collaborate, influence, and execute across matrix organizations.
Strong attention to detail and ability to manage multiple priorities.

Desired Qualifications

Customer-focused and committed to delivering exceptional service experiences.
Effective collaboration and influence with stakeholders across matrixed organizations.
Proactive mindset.
Adaptability to changing situations and customer requirements.

Benefits

Competitive benefits plans designed to meet physical, mental, financial, and social needs.
Medical insurance plans.
Employee Assistance Program.
Tuition reimbursement.
Employee resource groups.
Recognition programs.
Work-life balance support.
Flexible time-off plans.
Paid parental leave (maternal and paternal).
Vacation and holiday leave.
Training programs including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

Skills

Hydraulic actuation systemsPneumatic actuation systemsElectric actuation systemsTroubleshootingCustomer supportProject management

#Lifecycle Services#Customer Satisfaction#Service Strategy#Technical Support#Field Service#Automation Technology

About Emerson

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