Lifecycle Services Manager

Tillverkning och produktion · Produktion och montering · Produktionsteknik · Processförbättring

I korthet

The Lifecycle Services Manager will implement the regional Lifecycle Services Strategy across the Middle East and Africa to enhance customer satisfaction and drive business growth. This role involves assessing service readiness, identifying capability gaps, coordinating training, and supporting sales teams through technical consultation and customer engagement.

Ansvarsområden

Develop and implement regional Lifecycle Services strategies.
Assess technical service readiness of local service providers and partners.
Identify and address service capability gaps.
Coordinate training and knowledge transfer activities.
Support sales organization through customer engagement and technical consultation.
Perform site walkdowns and installed base assessments.
Drive business growth through obsolescence programs, modernization, and maintenance services.
Act as the primary coordinator for escalated customer complaints and field service issues.
Ensure compliance with environmental, health, and safety policies.

Krav

Bachelors Degree or Diploma in a technical discipline.
Minimum 10 years of experience in a valve automation technical role.
Strong knowledge of hydraulic, pneumatic, and electric actuation systems.
Advanced English proficiency (written and spoken).
Willingness to travel throughout the region and globally.
Strong problem-solving skills and action-oriented mindset.
Excellent interpersonal communication skills.
High level of accountability.
Proven ability to collaborate, influence, and execute across matrix organizations.
Strong attention to detail and ability to manage multiple priorities.

Önskade kvalifikationer

Customer-focused and committed to delivering exceptional service experiences.
Effective collaboration and influence with stakeholders across matrixed organizations.
Proactive mindset.
Adaptability to changing situations and customer requirements.

Förmåner

Competitive benefits plans designed to meet physical, mental, financial, and social needs.
Medical insurance plans.
Employee Assistance Program.
Tuition reimbursement.
Employee resource groups.
Recognition programs.
Work-life balance support.
Flexible time-off plans.
Paid parental leave (maternal and paternal).
Vacation and holiday leave.
Training programs including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.

Färdigheter

Hydraulic actuation systemsPneumatic actuation systemsElectric actuation systemsTroubleshootingCustomer supportProject management

#Lifecycle Services#Customer Satisfaction#Service Strategy#Technical Support#Field Service#Automation Technology

Om Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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