Customer Success Account Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Microsoft seeks a Customer Success Account Manager to help strategic customers leverage Microsoft cloud solutions and achieve business goals. This hybrid role involves building relationships, driving adoption, and coordinating resources to ensure successful customer outcomes.

Responsibilities

Build and maintain strong relationships with customer stakeholders and executive leaders.
Drive adoption and value realization of Microsoft cloud solutions.
Develop and execute customer success plans aligned to business objectives.
Lead delivery programs and coordinate Microsoft and partner teams to achieve customer outcomes.
Monitor customer health, identify risks, and provide strategic and technical guidance.

Requirements

Bachelor's degree in Business, IT, Computer Science, or a related field.
6+ years of experience in Customer Success, Solution Delivery, Consulting, Program Management, or a similar customer-facing role.
Experience working with enterprise customers and cloud technologies.
Strong stakeholder management and customer engagement skills.

Desired Qualifications

10+ years of experience in Customer Success, Solution Delivery, Consulting, or Program Management.
Microsoft Azure, Microsoft 365, or equivalent cloud certifications.
ITIL, PMP, Prosci, or similar professional certifications.

Benefits

Opportunity to grow delivery management, customer engagement, and cloud expertise.
Work with leading enterprise customers across the industry.

Skills

Microsoft AzureMicrosoft 365ITILPMPProsci

#customer success#account management#cloud#enterprise#delivery management

About Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

See all open jobs at Microsoft Read more about Microsoft Website