Customer Service Representative - Trilingual Market

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Transcom is seeking a Trilingual Customer Service Representative to join their team in Portugal, working remotely. The role involves providing excellent customer support in English, Spanish, and Portuguese, handling queries, and resolving complaints with empathy. The company offers a competitive salary, comprehensive training, and opportunities for career growth in an inclusive environment.

Responsibilities

Provide high quality customer support via multiple channels in Portuguese, Spanish and English
Respond to customer queries in a timely, accurate and professional manner
Offer clear solution and guidance
Handle complaints with empathy and patience
Contribute to the project’s success by sharing knowledge and working closely with colleagues
Maintain accurate records of customer interactions and cases
Work on rotating shifts, 8 hours per day, Monday to Friday

Requirements

C1 or native written and spoken proficiency in Spanish, Portuguese and English
Strong communication and interpersonal skills, with a customer-focused mindset
Ability to quickly learn, adapt and handle change in a fast-paced environment
Good computer skills and confidence using multiple systems
Strong time management skills and ability to handle multiple interactions
Positive attitude and willingness to deliver a brilliant customer experience

Benefits

Competitive fixed salary composed of base salary, language bonus and project bonus
International and inclusive work environment that makes you feel supported from day one
Full and paid training to help you feel confident in your role
Flexible rotating schedules to support work-life balance
Continuous development through internal learning platforms
Career growth opportunities within a global organization
Collaborative and dynamic team culture

Skills

Customer SupportCommunicationInterpersonal SkillsTime ManagementComputer Skills

#Customer Service#Trilingual#Remote

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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