Customer Service Representative - Trilingual Market
Logistics, Sales & Operations · Sales & Business Development · Customer Success
In short
Responsibilities
- Provide high quality customer support via multiple channels in Portuguese, Spanish and English
- Respond to customer queries in a timely, accurate and professional manner
- Offer clear solution and guidance
- Handle complaints with empathy and patience
- Contribute to the project’s success by sharing knowledge and working closely with colleagues
- Maintain accurate records of customer interactions and cases
- Work on rotating shifts, 8 hours per day, Monday to Friday
Requirements
- C1 or native written and spoken proficiency in Spanish, Portuguese and English
- Strong communication and interpersonal skills, with a customer-focused mindset
- Ability to quickly learn, adapt and handle change in a fast-paced environment
- Good computer skills and confidence using multiple systems
- Strong time management skills and ability to handle multiple interactions
- Positive attitude and willingness to deliver a brilliant customer experience
Benefits
- Competitive fixed salary composed of base salary, language bonus and project bonus
- International and inclusive work environment that makes you feel supported from day one
- Full and paid training to help you feel confident in your role
- Flexible rotating schedules to support work-life balance
- Continuous development through internal learning platforms
- Career growth opportunities within a global organization
- Collaborative and dynamic team culture
Skills
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Company
TranscomJob Posted
2 days ago
Employment Type
Full Time
Work mode
Remote
Salary
Negotiable
Hours per week
40
Experience Level
Entry
Locations
Portugal
Applicants
Be an early applicant