Customer Service Employee

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

In short

Scania New Zealand is seeking an experienced Customer Service Advisor for their Wiri branch. The role involves exceptional communication with customers, managing documentation, creating work orders, and invoicing within the Aftersales Team, with a preference for experience in the transport or automotive industry. The company offers a dynamic, family culture, focus on sustainable transport, and opportunities for personal development and career progression.

Responsibilities

Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
Managing and ensuring accuracy of all documentation
Creating work orders, allocating work to the workshop and invoicing
Working closely with the Service Team to ensure customers needs and expectations are achieved throughout their Scania experience

Requirements

Strong knowledge of the transport, automotive, heavy vehicle, or parts industry
Experience dealing with suppliers, purchasing, inventory and logistics processes
Technical understanding of heavy vehicles, workshop operations or aftermarket support
Strong communication and stakeholder management skills
Excellent planning, organisation and problem-solving capability
A proactive mindset with a passion for customer service and operational excellence
Full New Zealand working rights

Desired Qualifications

Vehicle/transport industry experience preferable

Benefits

Eligibility for an annual company bonus scheme
Subsidised Medical Insurance
A dynamic and inclusive work culture - be part of a great team environment
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
A company that is growing with potential for career progression

Skills

Customer ServiceCommunicationStakeholder ManagementPlanningProblem-solvingPurchasingInventoryLogistics

#Customer Service#Transport#Automotive#Heavy Vehicle#Aftersales#Wiri#New Zealand#Scania

About Scania Group

Scania is a world-leading provider of transport solutions committed to a better tomorrow. Our purpose is to drive the shift towards a sustainable transport system. In doing so, we are creating a world of mobility that’s better for business, society and our environment. Employing more than 50,000 people in about 100 countries, Scania’s research and development is concentrated in Sweden, while production takes place in Europe and South America.

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