Customer Relations Officer (Easy Buying) - Part Time

Retail & Consumer Services · Customer Service · Customer Support

In short

This Associate role in Pasay City focuses on ensuring a positive and joyful shopping experience for IKEA customers. You will handle customer inquiries, resolve difficulties with products and exchanges, and maintain a safe store environment.

Responsibilities

Ensure customers have a memorable shopping experience for repeat business.
Handle and resolve customer difficulties, especially with IKEA product assembly, and exchange component parts.
Develop strong knowledge of all items to handle customer inquiries positively and quickly.
Escalate higher issues with relevant information to a manager.
Ensure the IKEA store is a safe and secure environment at all times.
Understand and use the IKEA Concept, global solutions, tools, and working methods.

Requirements

Experience working in a customer-service role and a fast-paced retail environment.
Strong interpersonal and communication skills to build rapport with customers.
Strong team player who values togetherness, is committed, and possesses a strong customer service mindset.
Able to remain calm and controlled and provide solutions when faced with customers in stressful situations.
Able to handle stress and work in an extremely fast-paced environment.
Must be computer literate.

Benefits

Flexibility in work hours depending on store operational requirements.

Skills

Customer ServiceRetailCommunication SkillsInterpersonal SkillsComputer Literacy

#Customer Relations#Retail#Customer Service#Part Time

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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