Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

In short

HCLTech is seeking an Administrator for Support & Operations in Hyderabad, Telangana. This role involves managing customer escalations, providing support for IT environments including VMware, Networking, Linux/Unix, Windows Servers, and Databases, and contributing to continuous service improvement. The ideal candidate will possess strong communication and problem-solving skills.

Responsibilities

Escalate advanced customer issues to Third Party escalation teams.
Monitor and coordinate escalations to Third Party teams.
Triage incidents requiring investigation with Service Desk, Management, and Client teams.
Provide regular updates to all involved parties.
Act as a primary contact for project information.
Support testing, validation, and continuous service improvement for GST and TSA exit environments.
Contribute to working practice and knowledgebase documentation.
Assist in creating new process documentation.
Participate in testing and validation activities.
Participate in special projects, client events, and visits.

Requirements

Excellent verbal and written communication skills
Strong interpersonal skills
Basic understanding of platforms such as VMware, Networking, Linux & Unix, Windows Servers, Database, etc.
Problem solving skills
Organizational skills
Ability to exercise sound judgment in any customer service scenario

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first
Global technology company with over 230,000 people across 60 countries
Industry-leading capabilities centered around digital, engineering, cloud and AI
Work with clients across all major verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

VMwareNetworkingLinuxUnixWindows ServersDatabase

#Support#Operations#Escalations Management#Service Desk#IT Support#Customer Service

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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