Administrator - Program & Project Management

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Change Manager is responsible for coordinating and managing IT infrastructure and application changes per ITIL Change Management processes. This role ensures changes are assessed, approved, communicated, scheduled, implemented, and documented while minimizing disruption and maintaining compliance.

Responsibilities

Review, validate, and process change requests submitted by technical teams.
Ensure change records contain complete implementation, validation, rollback, and risk assessment details.
Classify changes as Standard, Normal, or Emergency based on established guidelines.
Perform initial impact and risk analysis for submitted changes.
Ensure adherence to Change Management policies, procedures, and compliance requirements.

Requirements

Understanding of ITIL Change Management processes.
Knowledge of IT infrastructure, cloud platforms, applications, and networking concepts.
Experience with ITSM tools such as: ServiceNow, BMC Remedy, Jira Service Management, Ivanti.
Familiarity with Incident, Problem, and Release Management processes.
Strong communication and stakeholder management skills.
Excellent coordination and organizational abilities.
Analytical and problem-solving mindset.
Ability to work in a 24x7 global support environment if required.
Attention to detail and process-oriented approach.

Skills

ITILServiceNowJira Service ManagementBMC RemedyIvanti

#IT infrastructure#application changes#ITIL Change Management#ITSM tools#ServiceNow#BMC Remedy#Jira Service Management#Ivanti

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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