Transportation Representative , NOC - BR Inbound

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Der L2-Mitarbeiter fungiert als primäre Schnittstelle zwischen Amazon und den Ansprechpartnern von Händlern/Verkäufern. Er muss die Lagerbestände von Händlern bearbeiten, sich um Versandprobleme kümmern, die Frachtkosten senken und Terminanfragen bearbeiten. Der Mitarbeiter muss auch Verbesserungsvorschläge für den Prozess machen. Die Rolle erfordert hervorragende Kommunikations-, Zeitmanagement- und Problemlösungsfähigkeiten sowie die Fähigkeit, sowohl unabhängig als auch im Team zu arbeiten.

Responsibilities

Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal) in language.
Ability to communicate correctly and clearly with all customers
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Work successfully in a team environment as well as independently
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications

Desired Qualifications

Logistics background and Experience in similar role
Proficient in Excel

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Skills

Microsoft OutlookMicrosoft WordExcel

#Transportation#Logistics#Supply Chain

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website