Tenant Management Executive, IPC Shopping Centre
Finance, Banking & Legal · Real Estate Sales
In short
As a Tenant Management Executive at IPC Shopping Centre, you will be the primary contact for tenants, managing commercial relationships, ensuring compliance, and supporting business growth through strategic initiatives and engagement events. This role requires a proactive individual with excellent communication and negotiation skills, and at least 2-3 years of experience in leasing or retail operations within a shopping centre environment.
Responsibilities
- Serve as the key point of contact for tenants regarding commercial matters, including sales performance evaluation, compliance with tenancy rules, and operational inquiries.
- Coordinate training programs for tenants to enhance customer service and business performance.
- Organize tenant engagement events and meetings.
- Prepare and distribute tenant circulars and coordinate tenant festive gifts.
- Develop strategies for casual leasing deals (pushcarts, ATMs, vending machines) and negotiate lease terms to meet commercial goals.
- Contribute to the yearly lease plan, merchandising mix, and casual leasing rent projections.
- Analyze and evaluate monthly casual leasing sales performance and recommend support strategies.
- Update and maintain the Tenant database (ICMS) and Tenant Relations Management database, including sales information, licenses, permits, and agreements.
- Monitor and manage casual leasing expiry and renewals.
- Manage purchases for tenant gifts and other Tenant Management inventories.
- Collaborate with departments for tenant performance improvement, tenancy, and mall operations.
- Undertake Duty Manager responsibilities on weekends and public holidays.
- Assist Finance with deposit refunds and outstanding debt collection.
- Coordinate premise mobilization for tenant fit-outs or refurbishments.
Requirements
- Diploma or Degree in any discipline.
- Minimum 2-3 years of experience in Leasing & Marketing or Leasing Administration within a shopping centre environment.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in both English and Bahasa Malaysia (written and verbal).
- Experience in retail operations or shopping centre management.
- Pro-active with a positive attitude and independent work ethic.
- Strong multitasking, time management, and sense of urgency.
- Ability to develop rapport with people at all levels.
- Great attention to detail and ability to prioritize tasks.
- Strong drive for results.
- Adaptability to market changes/trends, passion, and self-motivation.
Desired Qualifications
- Experience within the retail operations or shopping centre management sector.
- Passionate in growing business together with people.
- Ambition to make the Meeting Place grow and flourish.
- Aspiration to become the industry standard and market leader for the Tenant journey from signing to opening contributing to Ikano Centres to be the “Preferred Landlord”.
Benefits
- Opportunity to be part of the IKEA vision and expansion plans.
- Contribute to creating better everyday life for many people.
- Develop, own, and operate Shopping Centres.
- Work towards making sustainability a natural part of everyday work.
- Active involvement in community and social initiatives.
- Guiding and coaching tenant management team.
- Aspiration to become the industry standard and market leader for the Tenant journey.
Skills
LeasingMarketingNegotiationCommunicationInterpersonal SkillsBahasa MalaysiaEnglish
#Real Estate & Leasing#Shopping Centre Management#Tenant Relations
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…
Company
IKEAJob Posted
1 day ago
Expires
in 1 month
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Petaling Jaya, Malaysia
Qualification
Diploma, Bachelor
Applicants
Be an early applicant
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